Store Policy
Customer Care
TERMS & CONDITIONS
Your Consent
By using our Website and passing your information on to us you consent to the use of this information by Vegan Essence. With the exception of our third-party payment portal Paypal, we do not pass or share this information with any other parties under any circumstances. Nor do we have access to your credit card information as this is stored on a third party secure server by Paypal.
Product variation
Because every computer monitor displays colour differently, we cannot be responsible for variations between the actual product colour and how it is displayed on your screen. Due to our products being handmade, some variations are to be expected.
Copyright
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of this site's owner, its content suppliers or product suppliers and protected by United Kingdom and international copyright laws. The compilation of all content on this site is the exclusive property of this site's owner, its content suppliers or product suppliers and protected by U.K and international copyright laws. All software used on this site is the property of this site's owner or its software suppliers and protected by U.K and international copyright laws.
In order to use our website, cookies need to be installed. Cookies are small text files stored on the hard drive of your computer during a limited period of time which help us to personalise our services. Cookies are also used for website traffic analysis and anonymous demographic profiling and thus, better understand our customer’s needs and interests and help serve better or provide related information. We also use the information obtained through cookies to analyse websites browsed by the user, searches, improve our marketing and promotional proposals, display advertising or promotions, banners of interest to visitors, customise the content and presentation of our website.
If you wish, you can configure your browser to be warned when receiving cookies and refuse the use of cookies on your hard drive. Please consult the instructions and manuals on your browser for more information.
List of cookies:
Cart: Includes basic information about the purchase
Address: contains the customer’s address
Name: contains the customer’s name
Email: contains the customer’s e-mail
3rd party cookies: Facebook & Instagram
We use your personal data to process your orders.
Privacy & Safety
1. INTRODUCTION
Vegan Essence is committed to safeguarding your privacy and ensuring that your personal data is protected. This privacy policy applies to www.veganessence.shop.
2. YOUR CONSENT TO THIS PRIVACY POLICY
By using the Site, you are agreeing to the terms of this privacy policy. If you do not agree with any term in this policy, please do not use the Site.
3. INFORMATION THAT WE COLLECT ABOUT YOU
In this privacy policy your "personal data" means information or pieces of information relating to you or that could allow you to be directly or indirectly identified. We may collect personal data about you from different sources, including collecting personal data: (I) from you directly; (ii) when you visit the Site; and (iii) from other sources.
4. TYPES OF PERSONAL DATA WE COLLECT FROM YOU DIRECTLY
We may collect personal data from you directly when you provide us with personal data so that you can register to receive information or mailings, buy a product or service from us, complete a survey, make a comment or enquiry, contact our customer services or for a variety of other reasons. Please be assured that we will not collect any personal data unless you provide this information voluntarily.
The types of data we may collect from you directly include your:
• Name
• Postal address
• Email address
• Home telephone number or mobile number
• Passwords
• Order history/Wishlist
• Payment history
• Age
• Date of birth
• Gender
Wholesale Inquiries
Vegan Essence is open to wholesale enquiries. Please contact us via our email "info@veganessence.shop".
Payment Methods
•PAYPAL
•ApplePay
•Credit/Debit Cards: Visa, Mastercard, American Express, Maestro, Visa Electron